FAQ

FAQ

HOW DO I MAKE A PURCHASE ONLINE?

Shopping online at Stoi's Atelier Studio is easy:

  • Use the CLOTHING or ACCESSORIES links in the right hand menu.

  • Pick an item you love, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.

  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.

  • Click on 'PROCEED TO PURCHASE' to complete your order.

CAN I ORDER BY TELEPHONE?

We would be more than happy to take your order over the phone.
Please call our Customer Care team on 803-237-3257

I’VE FORGOTTEN MY PASSWORD – WHAT SHALL I DO?

Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.

WHAT IS YOUR RETURN POLICY?

We understand that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to accept your return for an Exchange or Store Credit to be used towards a future purchase.


Please send your design back to our Headquarters center within 14 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a Design Credit or you can Exchange the design. All SAS design credits will be issued on a Gift Card that will never expire!


Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Stoi’s Atelier Studio i product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue Design Credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package and we will send you the correct item Next Day.


Design purchases online can be returned via mail to our distribution center as noted in the instructions below. No in-person drop offs will be accepted at our distribution center or corporate office. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Stoi’s Atelier Studio will not issue Design Credit.    


Please note that the original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Stoi’s Atelier Studio does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.


Reserved Rights Regarding Returns

Stoi’s Atelier Studio reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Stoi’s Atelier Studio reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Stoi’s Atelier Studio items sent to our Headquarters will be discarded upon receipt.


Wardrobing & Excessive Returns

Our Design Protection Team also handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Design Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a return, we must ensure the comfort of all our clients across the globe.

WHAT ARE THE PAYMENT OPTIONS?

Stoi’s Atelier Studio offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal,and store credit via SAS E-Gift Cards. Our store issued Gift Cards are currently exclusive online. Similarly, our E-Gift Cards are exclusive to online purchases.

CUSTOM MADE-TO-ORDER

Our Custom Made-to-Order Designs are very different from our Ready-to-Wear.

Some clients want studs or bling to there design. Please specify if you would like a Custom Design from Stoi’s Atelier Studio &/or just to create a Custom Design.

We are a Custom Made-to-Order & Ready-to-Wear Design Company and we have only designed one of each piece shown and to be altered to your specific measurements, this gives you exclusivity. All our designs are made one by one, by hand & machine sewn. Most design take 24 hours to 1 week to be completed and shipped. If you are in need of a quick turn around please customdesign@stoisatelierstudio.com

​Shopping online has never been more rewarding. Our selection of fashion goods includes stunning pieces for every occasion, size or budget. The design team goes far and beyond to create breathtaking, creative collections, and our customer service team will make sure that your expectations are not just met, but exceeded.

Thanks to our innovative and service-oriented approach, Stoi's Atelier Studio has been highly successful since day one. Browse our site and get in touch if you need any assistance. Happy shopping!

 

Need Help? Contact Customer Care on 803-237-3257 * FREE SHIPPING *
In Columbia, SC? Try our Concierge Service

©2019 by Stoi's Atelier Studio. Proudly created with Stoi's Design Company